Today we’ll be talking all about chatbots and live chat and how your customers feel about them. They’re both vastly different options that are here to serve different purposes and ultimately different price points. At the root of all this is customer service. If you’re looking at the difference between chat options, you need to […]
The concept of artificial intelligence has been around since 1943. However, it was not recognized commercially, until quite recently. The inception of AI took charge with the aspiration of such machines that would adapt to their environment and have cognitive ability to perceive things and respond accordingly. As AI research expanded its footing, numerous misconceptions […]
