Effectively Manage Online Reviews
No matter what industry you’re in, people will be talking about you online. Whether it’s about your products or services, commenting on your social media pages, or venting about your customer service, your online reputation can make or break you. Just as a positive reputation can earn you a new customer, a negative reputation can turn people away.
We live in an era of first impressions. The majority of customers look to reviews to gain insight into the value of a product or service. Additionally, customers have become online advocates and will openly express their opinions about a brand or service online, in other words, what customers are saying about your business directly impacts your reputation.
What is Online Reputation Management?
Even with the best customer service, a business is bound to see its reputation take a hit with a bad review. Once a disgruntled customer leaves a negative comment, it’s available for all the internet world to see.
That’s where online Reputation Management comes in. By actively managing your online reputation, you’ll have the power to maintain your positive reputation and repair negative ones.
Online Reputation Management works by actively monitoring mentions of your brand on websites and social media. Reputation Management includes monitoring online reviews, addressing any content or customer feedback that could damage the brand, and using strategies to prevent and solve problems that could damage an entity’s reputation. It essentially helps you manage little fires before they cause serious damage.
Our Review System
The more reviews you have online, the better your visibility ranks on search engines. We provide multiple ways to improve the customer experience and gather online reviews by integrating customer feedback options on the sites that matter to you most. With multiple ways to add reviews about your business, you will be able to make a positive lasting impression on potential customers.
Our Review System Benefits:
- Easily add and display reviews on your website
- Hands-free – load your customer database into our system and it will automatically contact your customers to obtain reviews
- Text or email option to send customers
- Auto-detect what you are currently logged into and take you to that site to leave a review – no log-in necessary.
- Helps generate ongoing reviews
How We Can Help
Online reviews are transforming the way consumers choose products and services.
It’s no secret that a great reputation does wonders for a business. Your customers want to trust you and will turn to your competitor if they see negative reviews. A positive reputation will boost your trust, popularity, and transparency in the eyes of consumers.
We help you regain control by protecting your most valuable asset: your reputation. Our review system allows you to efficiently solicit and collect feedback, monitor customer satisfaction, and generate positive reviews. We make it easy to boost your online reputation and win more sales.
Reputation Managment FAQs
Online Reputation Management is a process that provides multiple ways to improve your online reputation by managing customer feedback and online reviews, as well as, generate a steady stream of online reviews for your business. By actively monitoring and maintaining customer feedback, Online Reputation Management makes is easier to boost your online reputation and gain more sales.
Reputation management uses strategies that address any content or feedback that could damage your reputation, and uses strategies to prevent and solve any future ones. Maintaining a positive reputation is important for businesses to build trust, popularity and transparency in the eyes of consumers. How long does it take to achieve results with Online Reputation Management?
First, search for your business online, and review the results that show up. Claim and update the information and make sure all the data is correct. It’s important that your business information is accurate, complete, and the same everywhere your business shows up online.
There are several factors to consider when determining the timeline for Online Reputation Management. The existing reputation of a brand can have a big impact on the overall ORM strategy. Other factors to consider are existing content, profile, links, and the strength of the competition. It’s important that your reputation build organically so that it doesn’t raise flags with the search engines.